Returns Information
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If for any reason you are not completely satisfied with your purchase, we are here to help.
Main information Italy
Return conditions
Return Period: 14 days from receipt of the product.
Conditions: Product must be new, unused and returned in original packaging.
Excluded Products: Sale items cannot be returned. Personalized items may only be returned for alterations, at the customer's expense.
Procedure: Contact us before returning for detailed instructions.
Return costs: At the customer's expense.
Refund: Within 3-4 days of return approval; credit takes 5-7 business days.
Exchange: Not available, but we can consider exceptions.
For more details, please visit our returns policy page .
Main information: Zone 1-2-3
Return conditions
Return Period: 14 days from receipt of the product.
Conditions: Product must be new, unused and returned in original packaging.
Excluded Products: Sale items cannot be returned. Personalized items may only be returned for alterations, at the customer's expense.
Procedure: Contact us to receive specific instructions on how to proceed with the return from abroad.
Return Costs: All shipping costs associated with international returns are the responsibility of the customer.
Refund: Due to longer distances and customs procedures, returns and refunds may take longer to process. Refunds will only be processed after the return has been received and inspected.
Exchange: Not available, but we can consider exceptions.
For more details, please visit our returns policy page .
Frequently Asked Questions (FAQ)
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How long do I have to return a product?
You have 14 days from the date of receipt of the product to initiate a return request. Make sure the product is in the same condition in which you received it, unused and with all the original labels.
Can I return a product purchased on sale?
Sale items cannot be returned
How do I know if my return has been approved?
Once your return is received and inspected, we will send you a confirmation email. If your return is approved, we will process your refund within 7 business days via your original payment method.
Do I have to pay return shipping costs?
Yes, the return shipping costs are paid by the customer, unless the product is defective or not in accordance with the order received. In this case, we will cover the shipping costs.
Do you have any other questions?
If you haven't found the answer you're looking for, don't hesitate to contact us ! We're here to help. You can reach us via email. We'll be happy to assist you with any questions or queries you may have.